When you can send a request
The form is open 24/7, including weekends and bank holidays. However, when an engineer can attend depends on who takes the job. Ask for a time when the engineer contacts you.
Send a request
Fill in the form and we pass your request to an engineer who does that kind of work. Say where you are and what is wrong, because that helps the engineer plan.
Area: Plymouth and surrounding areas
Requests: You can send one 24/7
Request a quote
Map of Plymouth
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Plymouth
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Areas we cover across Plymouth and surrounding areas
The site covers Plymouth and eight nearby towns in Devon and Cornwall. You can send a request for a house, a flat or a business. Still not sure if your street is covered? Send the request and say where you are.
Drainage emergency?
If sewage is backing up or water is flooding your home, mark your request urgent. Say what is happening and where. Keep children and pets away from sewage, because it is unsafe to touch. If anyone is in danger, call 999.
Request a quoteWhat to include in your request
These details help the engineer who takes the job to plan ahead. They also help you get a clearer quote, because the engineer can see the job. Include as many as you can.
- ✓ The type of problem: blocked drain, slow drainage, flooding, bad smell or sewage backup
- ✓ Which fixtures are affected: toilet, sink, bath, shower, outside drain or manhole
- ✓ Your property type: house, flat, bungalow, cottage or business premises
- ✓ Whether the problem is inside, outside or both
- ✓ How long it has gone on, and whether it is getting worse
- ✓ Your postcode, so the engineer can see where the job is
Frequently asked questions
What happens after I send a request?
We pass your request to an engineer who does that kind of work. The engineer can then contact you to talk it through, although the time this takes may vary. Ask for a written quote before work starts.
Is there a call-out charge?
Charges differ between engineers. Because of that, ask before you agree to a visit. Ask for a written quote before work starts. That way you know what you will pay.
What areas does the site cover?
The site covers Plymouth and eight nearby towns. Pick your town on the locations page to see what you can request there. Still unsure? Send a request and say where you are.