Terms of Service | Plymouth Plumbers 247 Conditions

These terms cover your use of this website. They also explain how a request works. Because you agree to them when you send a request, please read them first.

1. About this website

Plymouth Plumbers 247 is a website where you can send a request for plumbing and drain help across Plymouth and surrounding areas. We pass your request to an engineer who can take the job. However, you and the engineer agree the work between you.

2. Quotes and prices

Because prices come from the engineer who takes your job, ask for a written quote before work starts. Ask whether there is a call-out charge. If the job changes, ask for the new price in writing before more work starts.

3. Payment

You agree how to pay with the engineer. Ask which payment methods they accept before work starts, because they differ. Ask for a receipt when you pay.

4. Cancelling a request

You can withdraw a request at any time before work starts. Tell the engineer, or use the online form if no engineer has been in touch yet. Give notice where you can, since that helps the engineer plan their day.

5. Insurance and guarantees

We cannot promise insurance, guarantees or arrival times for an engineer, because the engineer sets those terms. Ask the engineer for proof of insurance. Ask what guarantee covers the work, and ask for it in writing.

6. Access and safety

Make sure the engineer can reach the drains. If access is hard, the price may change, because the job can take longer. Tell the engineer about any hazards before they arrive, such as pets, loose floors or a locked gate.

7. Using this website

We try to keep the pages accurate. However, they give general advice only, and they do not replace a survey or a quote from an engineer. Links to other sites are there to help you, and we do not control those sites.

8. Your legal rights

Nothing in these terms limits your legal rights as a consumer. Because we handle your details too, read the privacy policy to see how. The cookie policy explains how cookies work on this site.

9. Complaints

If the problem is with the work, raise it with the engineer first, since they did the work. For anything about this website, send a request online.

10. Changes to these terms

We may update these terms from time to time. However, the date at the top always shows when we last did so. Check it if you have used the site before.