Drain problems raise the same questions again and again. The answers below explain what to ask and what to expect. Because the engineer who takes your job sets the price, many answers tell you what to ask them. For longer reads, try our guide to the signs of a blocked drain or jetting versus drain rods.
Can I send an emergency request at night?
Yes. You can send a request through the form 24/7, including weekends. Mark it urgent and say what is happening. However, how fast an engineer can attend depends on who takes the job. Ask for an arrival time. See our emergency drain services page for more.
Is there a call-out charge?
Charges differ between engineers. Ask whether there is a call-out charge before you agree to a visit. Also ask for a written quote before work starts, because that avoids surprises.
What locations does the site cover?
The site covers Plymouth and eight nearby towns in Devon and Cornwall. Pick yours on the locations page to see what you can request there. Still not sure if your street is covered? Send a request and say where you are.
How do I pay for the work?
You agree payment with the engineer who takes the job. Ask which payment methods they accept before work starts, because methods differ. Ask for a receipt when you pay.
Can I send a request for a business property?
Yes. You can send a request for a shop, office, restaurant or other business site. Typical jobs include blockages and repairs. For example, commercial drain jetting is one option for kitchens with grease build-up.
What is a CCTV drain survey and when is it needed?
A CCTV drain survey uses a small camera to look inside your drain pipes. It helps when blockages keep coming back, because it shows the cause. It can also show cracks and damage. If you are buying a home, a pre-purchase drain survey checks the drains before you commit.
How can I prevent blocked drains?
Keep cooking oil and fat out of the sink. Use a drain guard to catch hair and food, because both can build up. Put wet wipes in the bin, not down the toilet. Drain jetting can also keep drains clear. Our guide to preventing kitchen drain blockages has more tips.
How do I check an engineer's insurance and experience?
Ask the engineer for proof of insurance before work starts. Ask what experience they have with your kind of job. Ask what guarantee covers the work, since you may need it later. Our about page explains how this site works.
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Still have questions?
Send a request and say what is wrong. You can also use the online request form. Because prices come from the engineer who takes the job, we cannot quote them here.
Need Plumbing or Drainage Help?
You can send an urgent request at any hour in Plymouth and surrounding areas, although attendance depends on the engineer. Mark it urgent and say what is happening.
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